How to fix error 0x80131500 in Microsoft Store

One of the most common errors in the Windows 11 and Windows 10 App Store is error code 0x80131500. The causes of the error can vary, but the problem is usually relatively easy to fix.

This guide details ways to fix the "Code: 0x80131500" error in the Microsoft Store in various ways, from simple and often working to more complex ones.

Microsoft Store Troubleshooter

The first method rarely works, but I recommend starting with it. Try using the built-in Microsoft Store troubleshooter. For this:

In the Windows 11, first go to Settings - System - Troubleshoot - Other troubleshooters. 

On Windows 10, go to Settings - Update & Security - Troubleshoot - Advanced Troubleshooters. 

Run the Windows Store Apps troubleshooter. 

Follow the troubleshooting wizard to find and attempt automatic fixes for any errors found.

If any errors have been fixed, try restarting the Microsoft Store and see if error code 0x80131500 appears again.

Clear cache and reset Microsoft Store

The next method is to clear the cache and reset the Microsoft Store app. Follow these steps:

Go to Settings - Apps - Apps & features. 

Find Microsoft Store in the list of applications, click on the three dots on the right and select "More options". 

Use the "Fix" and "Reset" buttons in the application's reset section. 

Right-click on the Start button, select Run, type wsreset.exe and press Enter. A blank console window will appear for a while, then it will close and the Microsoft Store will automatically launch.

After restarting the Microsoft Store, check if the issue has been resolved.

Solve problems accessing Microsoft servers

Error 0x80131500 in the Microsoft Store can be caused by some issue when trying to access the relevant Microsoft servers. What to try:

If you have a third-party antivirus or firewall, try temporarily disabling them and see if the issue has been resolved. 

If you have used any third-party utilities to disable Windows updates, turn off telemetry, and similar tasks, they may have blocked access to Microsoft servers. Try resetting the Windows firewall and restoring the hosts file - you will need to remove all lines from it that block access to servers. 

If you are using VPN/proxy services, check if the error persists when you disable them. Disable automatic detection of proxy settings (read more: How to disable Windows 10 proxy ). 

Check if the error disappears if you set up popular public DNS in Windows, articles here can help: How to change DNS in Windows 11 , How to change DNS server in Windows 10. 

Enable TLS 1.2 and TLS 1.3 if they are disabled. To do this, you can go to the Control Panel, open "Internet Options" (or press the Win + R keys and enter inetcpl.cpl ), enable the appropriate items and apply the settings.

Re-register or reinstall the Microsoft Store

To fix the error, you can try reinstalling the Microsoft Store app, for this:

Run PowerShell or Windows Terminal (with PowerShell console open) as Administrator. You can do this through the context menu of the Start button. 

Type the following command and press Enter. 

Get-AppxPackage *windowsstore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppxManifest.xml"} 

After running the command, close the PowerShell window and check if the Microsoft Store is working.

You can also try uninstalling and reinstalling the Microsoft Store (at your own risk, there may be problems). To do this, use the following two commands in order:

Get-AppxPackage -allusers *windowsstore* | Remove-AppxPackage Get-AppxPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Other ways to fix error 0x80131500

If the proposed methods did not help, pay attention to the following possible solutions:

Check your date, time and timezone settings in Windows to make sure they are set correctly. Set the correct region in Windows settings. 

In Windows services ( Win + R - services.msc ) find "Background Intelligent Transfer Service (BITS)", double-click on it and if "Startup type" is set to "Disabled", change to "Manual" and apply the settings. 

Use system restore points for a date when error 0x80131500 did not appear. Read more: Windows 11 restore points , Windows 10 restore points. 

Check and restore the integrity of system files.

You can try creating a new Windows account, go under it and check if the error appears in the app store under the new user. 

Try resetting your network settings.

Unfortunately, the exact cause of Microsoft Store error 0x80131500 can be difficult to determine. However, one of the methods suggested above usually resolves the issue and gets the Windows App Store back up and running.